Everyone has problems to solve, both in their personal and work lives. Problems can be thought of as unanswered questions. Some are small, for instance:
What will I buy from the shop today?
What will be the next job I do at work?
Some problems are much bigger though, such as:
- How do I deal with a difficult child or a troublemaker at work? Or
- How do I overcome a cash flow issue?
Small problems may be commonly solved quickly using little more than intuition. The implications of making a bad decision here may be minimal. We all have so many small problems to solve that it simply isn’t worth investing a lot of time is trying to solve them.
When it comes to a big problem though, that can have far reaching implications, the issue needs to be understood and considered far more carefully. There are lots of well established ways of tackling big problems, and that’s what this book is all about.
This book can expand your understanding and give you insights and tools to tackle problems which you may not have even considered before.
Pages- 46 Pages
Table of Contents
CHAPTER 1 WHAT IS PROBLEM SOLVING?
Why are Problem Solving Skills Important?
Problem Solving Skills at Work, In Education and Elsewhere
Problem Solving Skills
Problems or Opportunities?
Other Problem-Solving Methods
Programmed or Non-programmed Decisions
Creative Problem Solving (CPS)
Finding Solutions – the Seven Step Plan
CHAPTER 2 DEFINING THE PROBLEM
What Do We Want to Accomplish?
Problems or Opportunities
Are We Defining the Right Problem?
Root Cause Analysis
CHAPTER 3 CLARIFYING THE PROBLEM
Clarifying The Problem
CHAPTER 4 RESOURCES AND TIME TO SOLVE THE PROBLEM
What Are Resources?
CHAPTER 5 INFORMATION, RELEVANT FACTS, BIAS AND PREJUDICE IN PROBLEM SOLVING
Where Can Information Be Located?
CHAPTER 6 ETHICS AND PRIORITIES
Analyse The End Result
Analyse The Actions
CHAPTER 7 IDENTIFYING BEST SOLUTIONS AND PUTTING THEM INTO PRACTICE
Deciding On the Best Solution
Factors Affecting What Is the Best Solution
The Action Plan
LESSON 8 EVALUATING YOUR SOLUTION
How Will the Solution Be Evaluated?
FURTHER READING AND STUDY
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