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This book is for those working with clients in the helping services who wish to learn and improve their communication and counselling skills. This very practical book:
- explains the essentials of good practice for all the information and helpig services. - covers the skills of attenton, reflective listening and two-way commuinication. - shows how to create a welcoming setting and make the most of short contacts with clients. - supports you to learn and apply counselling skills in a helping relationship. - covers face-to-face use of counselling skills, working with groups, helping over the phone and electronic communication. Want to Learn More about Counselling? Study a distance education course in Counselling with ACS Distance Education from anywhere in the world. See http://www.acs.edu.au/courses/product_listings.aspx?catid=Psychology